Grab was founded in in Malaysia by friends who wanted to make catching a ride easier and safer.
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To achieve this, Grab has created a platform that caters to everyone, regardless of income, age, or need. The ride hailing company is the largest in Southeast Asia, providing more than 3.
And behind each of those rides is Elasticsearch, providing passengers with a fast and accurate way to pinpoint their location and destination. To make their offerings even better, Grab has moved to Elastic Cloud Enterprise, improving overall performance and providing Grab with the technology and support to power a wider range of services.
The ride hailing experience starts when a passenger opens the app and identifies where they are and where they want to be.
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The challenge with this solution, though, was that no one else knew how to manage the software, so when that administrator left the company, Grab was faced with a decision: hire a new expert or find a new solution. Elasticsearch was ideal as one of the most popular solutions for this particular use case. For every point of interest, there is a document including its latitude and longitude, GPS coordinates, and exact address.
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The same year Grab adopted Elasticsearch for point of interest searches, it turned to the Elastic Stack for logging. They began using Elasticsearch, Logstash, and Kibana to store and analyse logs related to location searches and, more recently, audit logs. Elastic Cloud Enterprise.
Currently, agents search for customer details and other information they need using restricted and cumbersome searches within a relational database. Elasticsearch will help them find what they need faster using more natural text search. It will also allow agents to search within a single text box instead of forcing them to complete several fields as they do now. As Grab expanded, it simply added new infrastructure to maintain performance.
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Grab explored multiple ways of deploying Elasticsearch and had used a third-party hosted Elasticsearch service in the past. Reuben Lai, senior managing director of Grab Financial Group, said at the announcement that with this new service, consumers no longer need to resort to borrowing money to buy high-priced items. Small businesses and start-ups will be offered two new payments technologies — an online check-out tool and point-of-sale device integration, both of which are parked under the Pay with GrabPay service.
The online check-out tool was launched with micro- and small businesses on e-commerce platforms such as Qoo10 and 11Street which, according to Grab.
And setting up is a breeze. Lai said that it took less than a day for a wine merchant operating near the Grab office to have GrabPay installed for his business, a far cry from the eight weeks which other mainstream companies usually promise. He added that point-of-sale integration for GrabPay will allow Grab to dramatically expand the coverage that it has with merchants.
In turn, consumers will have more merchants which they can use their GrabPay wallet with. On top of its free existing personal accident insurance, Grab already implements free medical leave insurance for the majority of its driver-partners in Singapore, which covers lost earnings due to illness and injury.